According to Visiting Nurses Association‘s Jennifer Atwood and Robin Plotkin,
When Visiting Nurse Association’s Meals on Wheels volunteer Amy Gow picked up the phone to make her virtual delivery on a recent Wednesday morning, she didn’t know it would turn into an opportunity to assist a client in navigating him home safely and without incident.
Due to COVID-19, the Meals on Wheels delivery protocol changed, and in-person deliveries were made once a week while virtual deliveries were made via phone the other four days of the week. Virtual deliveries allow our volunteers to not only say hello, but to remind them to eat their shelf-stable meals and see how we can assist them with any other health-related needs.
Amy was speaking with a client who had recently moved in with his family member and happened to be on a leisurely walk with his dog. New to the area, he quickly became lost and unsure of his surroundings. As his flip phone did not contain any mapping capabilities, Amy quickly realized she had the opportunity to help him safely return home. She asked him where he was currently located, plugged in the information on her Smart Phone and, using Google Maps, guided him back to his address. She stayed on the phone with him the entire time helping him remain calm as he navigated his way back home.
Amy’s act of kindness resulted in an outstanding outcome for one of our vulnerable senior clients. We are grateful to Amy and her natural ability to go above and beyond in the interest of those we serve.
* Photo provided by VNA